Cancellation Policy (Right of Withdrawal)

Last updated: 9 October 2026

This English translation is provided for your convenience. The German version ("Widerrufsbelehrung") is the legally binding version; in case of discrepancies, the German text prevails.

Right of Withdrawal for Consumers

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

Instructions on Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us:

OptionsMastery GmbH
Eschenbachstr. 25
97762 Hammelburg, Germany
E-mail: info@edgeseeker.io

of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or an e-mail).

You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Special Notes

Early Commencement of the Service

If you requested that the services begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until the time you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Expiry of the Right of Withdrawal

In the case of a contract for the provision of services, the right of withdrawal expires if the trader has fully performed the service and only began performing the service after the consumer gave their express consent and at the same time acknowledged that they lose their right of withdrawal once the contract has been fully performed by the trader.

Annual Subscriptions

The right of withdrawal applies to Monthly and Annual Subscriptions alike. If you have booked an Annual Subscription and requested that we begin the service during the withdrawal period, you owe us a pro-rata amount for the days on which you had access before withdrawing: the annual price divided by 365, multiplied by the number of those days. We refund the annual price you have already paid minus this amount. No amount is due for days of a free trial.

Switching to an Annual Subscription

If you switch from a Monthly to an Annual Subscription via the customer portal, you are again entitled to the 14-day right of withdrawal for this change. The period begins on the day of the change. If you withdraw from the change, your previous Monthly Subscription continues unchanged. For the time since the change you owe us only the pro-rata amount described in the previous paragraph; we refund everything else.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it to us)

To:

OptionsMastery GmbH
Eschenbachstr. 25
97762 Hammelburg, Germany
E-mail: info@edgeseeker.io

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate

Notes on Use

1. Download and Print

You can download and print this form to fill it in and send it by post.

2. Electronic Submission

Alternatively, you can send your withdrawal by e-mail to info@edgeseeker.io. In this case you may use the form above as a template or declare your withdrawal in free form.

3. Required Information

For a valid withdrawal you only need to clearly inform us of your decision to withdraw from the contract. All other details merely help us to process your request faster.

Free Trial and Right of Withdrawal

Start of the Withdrawal Period

The 14-day withdrawal period begins on the day the contract is concluded (registration and selection of a subscription plan).

Free Trial

If you make use of a free trial:

  • The withdrawal period runs in parallel with the trial
  • You can both exercise your right of withdrawal and use the trial
  • Either option means that no costs arise for you

Example:

  • Contract concluded on 1 November (start of the 14-day withdrawal period)
  • Trial: 14 days (ends on 15 November)
  • Withdrawal period: 14 days (ends on 15 November)
  • You can withdraw up to and including 15 November OR use the trial and cancel

After the Trial

If you wish to cancel after the trial and the withdrawal period have both ended, the cancellation rules of the Terms and Conditions apply: for a Monthly Subscription, cancellation takes effect at the end of the current monthly billing period; for an Annual Subscription, at the end of the current twelve-month billing period.

Subscription Management

Cancellation via the Stripe Customer Portal

To manage your subscription easily (changes, pausing, cancellation), the Stripe Customer Portal is available to you. You will find the link in your account settings on the RiskRanger platform.

Difference Between Withdrawal and Cancellation

  • Withdrawal: within 14 days of concluding the contract, without giving reasons, full reversal of the contract
  • Cancellation: after the withdrawal period has expired, in accordance with the Terms and Conditions – Monthly Subscription at the end of the current billing period, Annual Subscription at the end of the current twelve-month billing period; there is no refund for the current billing period

Refunds

Withdrawal Within the Period

If you withdraw in time, we refund all payments received within 14 days.

Services Already Used

If you have already used the service (e.g. access to the Platform during the trial), a pro-rata amount corresponding to the service already provided may be retained.

Practical rules:

  • No costs arise during the free trial
  • A withdrawal during the free trial does not result in a refund (as no payment has been made)
  • A withdrawal after the paid phase has begun results in a pro-rata refund
  • For an Annual Subscription, the amount retained is calculated per day (annual price divided by 365). Example: annual price €1,200, withdrawal after 10 days of paid use – we retain €32.88 and refund €1,167.12

Frequently Asked Questions

How can I withdraw?

Send us an e-mail to info@edgeseeker.io or a letter with your withdrawal. You can use the form above or declare your withdrawal in free form.

Until when can I withdraw?

You have 14 days from the conclusion of the contract (registration) to withdraw.

Will I get my money back?

Yes, if you have already paid, we will refund the amount within 14 days of receiving your withdrawal.

Does the right of withdrawal also apply to the Annual Subscription?

Yes. For the Annual Subscription, too, you have 14 days from the conclusion of the contract (or from the switch to the Annual Subscription) to withdraw. If you have already paid the annual price, we refund it minus a pro-rata amount for the days on which you had access before withdrawing.

Can I end an Annual Subscription early after the withdrawal period has expired?

No. After the withdrawal period has expired, the Annual Subscription runs until the end of the current twelve-month billing period; you can cancel it with effect from that date. If it renews, the same applies to each further billing period.

What happens to my account?

If you withdraw, your account is closed and all your data is deleted (in accordance with our Privacy Policy). If you only withdraw from the switch to an Annual Subscription, your account remains with your previous Monthly Subscription.

Can I still withdraw after the trial?

The right of withdrawal exists for 14 days from the conclusion of the contract, regardless of the trial. Once the 14 days have passed, you can only cancel in accordance with the Terms and Conditions (not withdraw).

Contact

If you have any questions about the right of withdrawal or refunds, please contact:

OptionsMastery GmbH
Eschenbachstr. 25
97762 Hammelburg, Germany
E-mail: info@edgeseeker.io

We are happy to help!

Version: 9 October 2026

Legal Basis

This cancellation policy complies with the requirements of:

  • Section 312g of the German Civil Code (BGB) (right of withdrawal)
  • Section 355 BGB (right of withdrawal in consumer contracts)
  • Section 356 BGB (exclusion of the right of withdrawal)
  • Art. 246a § 1 (2) sentence 1 no. 1 of the Introductory Act to the German Civil Code (EGBGB) (mandatory information for distance contracts)